Terms of Service
Daphne’s Career Development Ltd
1. Introduction
Welcome to Daphne’s Career Development Ltd. By booking and using our services, you agree to the terms outlined in this document. Please read these Terms of Service carefully before making a booking.
2. Payment & Refund Policy
- All services must be paid for in full at the time of booking.
- All payments are non‑refundable under any circumstances.
- Prices are listed on our website or provided upon request.
- Failure to complete payment will result in cancellation of your booking.
3. Booking & Service Requirements
- You must read the service description carefully before placing an order to ensure the service meets your needs.
- For services such as application writing support or interview coaching, you must provide all required documentation in advance.
- Failure to provide required documents may result in cancellation of the session without refund.
4. Appointment Rescheduling & Cancellations
- A minimum of 48 hours’ notice is required to reschedule an appointment.
- Rescheduling is subject to availability.
- No‑shows or failure to reschedule within the 48‑hour notice period will result in the full session being forfeited.
5. Late Arrival Policy
- If you arrive late for your appointment, the session cannot be extended or moved.
- Missed time will not be refunded or compensated.
6. Exceptional Circumstances
- In rare cases, rescheduling may be considered if you provide a valid GP‑issued medical certificate with an official stamp.
- Any other exceptional circumstances will be reviewed on a case‑by‑case basis at the sole discretion of Daphne’s Career Development Ltd.
7. Client Responsibilities
- You are responsible for submitting all required documents and materials in advance, as specified in the service description.
- Failure to provide required materials may impact the quality of the service and does not qualify for a refund or compensation.
8. Confidentiality & Data Protection
- All personal and professional information shared with Daphne’s Career Development Ltd is treated with strict confidentiality.
- We comply with relevant data protection laws and will not share your personal information with third parties without consent, except where required by law.
9. Code of Conduct
- Clients are expected to behave professionally and respectfully during sessions.
- Any inappropriate behaviour, harassment, or violation of company policies may result in immediate termination of services without refund.
10. Amendments to Terms of Service
- Daphne’s Career Development Ltd reserves the right to amend these Terms of Service at any time without prior notice.
- It is the client’s responsibility to review the terms before booking.
- By proceeding with your booking, you confirm that you have read, understood, and agree to these Terms of Service.
11. Liability Disclaimer
Daphne’s Career Development Ltd provides educational, coaching, and career development services intended to support your professional growth. All guidance, advice, and materials are offered in good faith based on the information you provide.
We are not liable for any outcomes related to job applications, interviews, assessments, recruitment processes, or employment decisions made by third‑party organisations. Success in these areas depends on multiple factors outside our control.
You agree that Daphne’s Career Development Ltd will not be held responsible for any direct, indirect, incidental, or consequential losses arising from the use of our services.
12. Misinterpretation of Services
- Clients are responsible for reading service descriptions carefully before booking.
- Our services do not guarantee employment, interview outcomes, or specific professional results.
- Misinterpretation of the purpose, scope, or limitations of our services does not constitute grounds for a refund, compensation, or dispute.
13. Professional Legality & Non‑Affiliation
- Daphne is a registered nurse and Higher Education Nurse Educator; however, all services provided through Daphne’s Career Development Ltd are educational and advisory in nature.
- They do not constitute clinical advice, clinical supervision, or regulated healthcare services.
- Daphne’s Career Development Ltd is not affiliated with, endorsed by, or acting on behalf of any NHS Trust, university, healthcare organisation, employer, or regulatory body.
- Clients must not present any documents, coaching notes, or materials from our services as official guidance from any healthcare organisation or regulator.
14. Client Acknowledgement
By booking a service, you confirm that:
- You understand the advisory nature of the services provided.
- You acknowledge that no guarantees of employment or professional outcomes are made.
- You accept that Daphne’s Career Development Ltd operates independently and does not represent any external organisation.
Privacy Policy
Daphne’s Career Development Ltd
Last updated: March 2026
1. Introduction
Daphne’s Career Development Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase services, or interact with us.
By using our website or booking a service, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal data:
Information you provide directly
- Name
- Email address
- Contact details
- Payment information (processed securely by third‑party providers)
- Documents you upload for coaching or application support
- Information shared during coaching sessions
Information collected automatically
- IP address
- Browser type
- Device information
- Website usage data (via cookies or analytics tools)
We only collect information necessary to deliver our services effectively and legally.
3. How We Use Your Information
We use your personal data to:
- Provide and deliver the services you have booked
- Communicate with you about appointments, updates, or service information
- Process payments securely
- Improve our website and user experience
- Maintain internal records
- Comply with legal obligations
We do not sell or share your data with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR)
We process your data under the following lawful bases:
- Contract: To deliver the services you have purchased
- Consent: When you opt in to newsletters or marketing
- Legal obligation: To comply with UK law
- Legitimate interest: To improve our services and website
5. How We Store & Protect Your Data
We take data protection seriously. Your information is stored securely using:
- Encrypted systems
- Password‑protected accounts
- Secure third‑party platforms (e.g., payment processors, booking systems)
- Limited access for authorised personnel only
We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.
6. Sharing Your Information
We may share your data with trusted third‑party providers who help us deliver our services, such as:
- Payment processors
- Email service providers
- Booking or scheduling platforms
- Website hosting services
These providers are GDPR‑compliant and only process your data on our behalf.
We will never share your information with third parties for advertising or unrelated purposes.
7. Cookies & Website Tracking
Our website may use cookies or analytics tools to:
- Improve website performance
- Understand visitor behaviour
- Enhance user experience
You can manage or disable cookies through your browser settings.
8. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent at any time
- Request a copy of your data
- Object to certain types of processing
To exercise any of these rights, contact us at:
[contactus@daphnes.org]
9. Third‑Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Daphne’s Career Development Ltd
Registered in the UK
Company No: 16196629
Registered in England & Wales
Email [contactus@daphnes.org]