Privacy Policy

PRIVACY & DATA PROTECTION

How we handle your information

Last updated: 17 August 2026

Daphne's Career Development Ltd respects your privacy and is committed to handling personal information fairly, lawfully and transparently. This notice explains what information we collect, why we use it, who we may share it with, how long we keep it and the rights available to you. Daphne's Career Development Ltd is registered in England & Wales under company number 16196629. You can contact us through the Contact section of this website.

Information we may collect

Depending on how you use our website and services, we may collect your name and contact details; account and login information; enquiries, form submissions and communication history; webinar or event registrations and attendance information; course enrolment, access and progress information; order, payment status and transaction references; marketing preferences and consent records; device, browser, IP address, security and website-usage information; and information you choose to provide in feedback, surveys or testimonials. Please avoid sending medical records, patient information or other special-category personal data unless we specifically request it for a clear and lawful purpose.

How and why we use personal information

We may use personal information to provide requested services, manage accounts and course access, process orders and payments, register people for webinars and events, respond to enquiries, deliver service messages, send marketing where permitted, improve our website and services, protect the platform from misuse or fraud, maintain business records and comply with legal obligations. Depending on the activity, our lawful basis may be performance of a contract, taking steps at your request before entering a contract, consent, legitimate interests in operating and improving a secure career-development business, or compliance with a legal obligation. Where we rely on consent, you can withdraw it at any time.

Who we may share information with

We do not sell personal information. We may use trusted service providers that help us operate the business, such as website hosting and security providers, email-delivery providers, payment processors, webinar or video providers, analytics services, professional advisers and other technology suppliers. When payment gateways such as Stripe or PayPal are enabled, payment-card information is handled by the relevant payment provider and is not intended to be stored as full card data in the Daphne platform. We may also disclose information where required by law, regulation, court order or to protect legal rights and platform security.

International transfers

Some technology suppliers may process information outside the United Kingdom. Where this happens, we will use an appropriate transfer mechanism or safeguard where required by UK data-protection law, such as an applicable adequacy regulation or approved contractual safeguards.

Retention and security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, account management, legal, tax, accounting, dispute-resolution and security requirements. Retention periods may vary by record type. When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate. We use technical and organisational safeguards designed to protect personal information, including controlled administrative access, authentication, role-based permissions, audit records, secure hosting controls and measures intended to reduce unauthorised access or disclosure.

Marketing, email and cookies

If you subscribe to marketing or register for relevant training, we may send information about programmes, webinars, resources or related services where we have a lawful basis to do so. You can unsubscribe or change your preferences at any time using the method provided in the communication or by contacting us. The website may use cookies or similar technologies. Strictly necessary technologies may be used to operate and secure the site. Non-essential analytics or marketing technologies will only be enabled in accordance with applicable consent requirements. A separate cookie notice or preference control may provide additional detail where those technologies are used.

Your data-protection rights

Depending on the circumstances and the lawful basis we rely on, you may have rights to ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability and to object to certain processing. You also have the right to withdraw consent where processing is based on consent. To exercise a privacy right, contact us through this website. We may need to verify your identity before completing a request.

Complaints and the ICO

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Current ICO contact information and complaint options are available at ico.org.uk.

Updates to this notice and how to contact us

We may update this privacy notice when our services, technology, legal requirements or data practices change. The latest version will be published on this page with an updated date. Daphne's Career Development Ltd; Company Number: 16196629 (Registered in England & Wales); based in the UK, supporting nursing colleagues globally; Contact: use the Contact section on this website.