LIVE PROGRAMMES
Scheduled live programmes and reserved places
Where checkout states that immediate programme access is provided and a place is reserved for scheduled live sessions, refunds are not offered after paid access is released for change of mind, scheduling conflicts, inability to attend or missed sessions. Any different programme-specific terms will be shown before payment.
DIGITAL ACCESS
Courses, downloads and digital resources
Where digital content or course access begins immediately at your request, cancellation rights may be affected once access has been supplied, as permitted by applicable law. The exact access and purchase terms are shown at checkout.
BOOKED SESSIONS
One-to-one sessions and appointments
Rescheduling and cancellation deadlines for booked sessions are shown during checkout and booking. Missing or cancelling a session does not automatically create a refund unless the applicable product terms or consumer law require one.
YOUR RIGHTS
Statutory rights remain protected
Nothing in this policy removes rights you may have under applicable consumer law. If a service is not supplied, is materially different from what was promised, or a refund is otherwise legally required, those rights continue to apply.
